FAQS
Q
What about copyright and licensing issues?
A
When you place an order with us, you represent and warrant that you have the authority to order, purchase, and distribute our products with the names, trademarks, copyrights, logos, etc., specified on your order. If you have an idea that you would like to keep under wraps, we are comfortable signing standard Non Disclosure Agreements (NDAs), and we can also provide a standard NDA if you need one.
Read More>
Q
What if I have special packing needs?
A
No problem with your special packing. We can pack your animals any way you need them to be packed, including in individual poly bags, fixed quantity per box, defined box sizes, compartmentalization within each box, etc. Just let us know what you need!
Read More>
Q
What do I need to do to get started?
A
Call or email us, and we can get started. We will first need to collect the prototype fee from you; checks, credit cards, or PO’s are fine. We will then need to schedule our initial design conference call, where we will ask you questions on how you would like your custom plush to look and feel.
Read More>
Q
Do you make the un-stuffed plush toys?
Q
Do you offer the lowest price guarantee?
A
No. As with most products, you really do get what you pay for in the plush industry. We are very competitive in pricing relative to our quality. We do not make cheapie type plush found at theme parks, vending machines etc., so we are not always the lowest-cost provider.
Read More>
Q
Are your products safe?
A
Yes, our plush items meet or exceed health and safety standards. Check out or Safety Standards page for more information.
Read More>
Q
What happens if my sales exceed my expectations, and I need to re-order quickly?
A
We call this a good problem to have. Just let us know during our initial conversations, and we can plan different options that will allow us to deliver your reorder on time.
Read More>
Q
How do I know I will like my custom plush?
A
We have some of the best plush designers in the industry, with extensive experience in making any plush items you can imagine!
We strive for 100% customer satisfaction, and will work with you to create your plush to look and feel exactly the way you want it!
Read More>
Q
Can I have my company name or logo on my custom plush?
A
Yes. We can personalize your custom plush in a variety of different ways, including silk screening on the attire or the item, direct embroidery, your own hang tags, and personalizing the little label that is sewn into the seam of each plush toy. Call us for details.
Read More>
Q
Once I approve the prototype and place my order, when pay for you?
A
Your prototype fee is due as soon as you decide to create a prototype with us. Once you are 100% happy with your prototype and wish to order your plush, we require a 50% deposit for your order. Then pay the balance for shipment. We accept checks, credit cards, purchase orders, and money orders.
Read More>
Q
Who will design my custom plush?
A
Our in-house design team will work directly with you in getting your custom plush to look and feel exactly as you would like them. For many of our competitors, your interaction is only with an account representative. We make our plush designers available to you so that your feedback is incorporated accurately into your custom plush.
Read More>
Q
I need multiple projects done, is there a discount on the prototype fees?
A
No. We have one of the lowest fees in the industry, and because we credit 50% of the prototype fee back toward your purchase once you move on to the mass production stage, the prototype cost ends up to be a very low cost of $100 each. We do invest a lot of time in designing your prototype.
Read More>
Q
How much is the prototype fee?
A
Our prototype fee is $200. You get 50% of this credited back toward your purchase once you approve your prototype and place your order.
Read More>
Q
Do you offer a guarantee?
A
We take pride in our customer service, and delight in working with our high number of repeat customers. Dongguan YouRun Toys Factory guarantees all merchandise manufactured or sold to be unconditionally free from defects of material and workmanship. Any merchandise found to be defective will be replaced.
Read More>
Q
Can you make my custom plush for me below the minimum quantity?
A
No, and yes. If you have an item that is larger in size (20″ or bigger), or if you need split shipments to make the 500 piece minimum, we may be able to help! Contact us for more details.
Read More>
